Service Update – Operations Fully Restored

I would like to take this moment to personally thank our customers for all the love you have sent our way. Your actions, thoughts, and prayers helped us through an incredibly challenging time.

We are happy to report that our hurricane mitigation plan was successfully executed. All critical infrastructure quickly failed over despite all the curveballs Ian threw our way. Other systems came online soon after. Remote employees provided critical services as planned while impacted staff evacuated, sheltered in place, and later cleaned up the mess Ian left behind. After power was restored to our office on Monday 10/3, we began the process of restoring our systems to normal operation. During this time, an unforeseen technical complication resulted in a human error that caused our phone and update/installation verification systems to go offline for a few hours Tuesday 10/4. We apologize for any inconvenience this event caused. We will implement measures to prevent this from happening again in the future.

Although operations were fully restored Wednesday 10/5 around 9am, we plan to continue operating on a call-back basis for the remainder of the week to allow impacted staff more time to recover from Hurricane Ian. During this time, customers may submit support requests either via e-mail or voicemail. Once the request is received, a resource will contact your practice as soon as one becomes available.

Our plan was successfully executed, but Hurricane Ian exposed a few weak points. We did not account for AAO occurring on the same week, and we certainly did not foresee nearly all of our key technical infrastructure staff being marooned on their own personal island without power, internet, and cell phone service. We persevered, but we will take these lessons learned and improve our plan to account for these extreme, unusual, and uncontrollable circumstances.

In other news, AAO was a remarkable success! We showed up strong against all odds and saw a significant increase in demand for our products and services this year. Market conditions are favoring us, and all indications point to another period of hypergrowth. We are very excited!

Thank you again for your patience, show of support, and for being our valued customers.

Abdiel Marin – CEO

Customer Service –
Practice Management Service/Support –
Technical Support –
EMR Training –
Sales –

Share this Post:

Related Posts

MIPS Highlights 2023 – Winter Edition

As 2023 comes to a close, you should be well versed in the status of MIPS for your practice. If you haven’t met with your Verana Practice Experience Manager (PEM) recently, December is your final chance to connect and identify any last-minute tasks that need to be completed prior to the year’s end. Please reach out to your PEM to schedule a pre-attestation assessment if you have not already done so. If your practice will be attesting to Promoting Interoperability, please reach out to customer service by calling 877-239-3367 to schedule a pre-attestation review with a trainer no later than February 15, 2024. Your practice

Read More »

MIPS Highlights 2023 – Spring Edition

IRIS Registry Transition The IRIS Registry has been transitioned from the original vendor, FIGmd, to Verana Health. At this point, you should already be working with Verana on transitioning. Please continue to work with your Practice Experience Manager (PEM) and monitor your Quality Dashboard throughout the year to avoid attestation surprises. If you have not yet signed up with Verana, please know that as an EyeMD EMR customer you will be prioritized for transition in April 2023. Please keep an eye out for any emails or notifications from Verana and work with them to get your new dashboard up and running to ensure a successful

Read More »

Important! EyeMD EMR v1.0 Clients using IRIS registry

FigMD will no longer be administering the IRIS registry. Verana Health will be taking over that responsibility. Unlike FigMD, Verana Health will not integrate EyeMD EMR version 1.0 clients to the IRIS registry. In order to track and report MIPS data for 2023, you must upgrade to EyeMD EMR version 2.0 by July 1, 2023, then integrate with Verana by August 1, 2023. For questions relating to Verana Health or the IRIS registry dashboard, please contact Verana directly at 877-837-2621. For questions relating to upgrading EyeMD EMR to version 2.0, please contact customer service at 877-239-3367.

Read More »

Certification Status Update

As we reported in December 2020, EyeMD EMR 2.0 was one of the first Ophthalmic EMRs certified to meet Cures Act Criteria. That said, we (along with most other EMR vendors) still needed to certify 170.315(g)(10) to be ready for 2023 reporting. We are proud to report that EyeMD EMR 2.0 has passed all remaining certification criteria necessary for the Cures Act! The Drummond Group is currently preparing our updated certification package for submission to ONC. We expect our CHPL listing to be updated within 7-14 days. We are aware that a couple unscrupulous competitors out there are spreading misinformation about our certification status. While

Read More »

Hardship Exception Deadline

As a reminder, PI hardship exception applications are due January 3rd, 2023. If you are still on version 1.2 and/or were negatively impacted by Covid-19, this hardship is your only pathway to avoiding penalties. If you need help determining your eligibility, or need help with filing the application, please contact customer service at (877) 239-3367, option 3 before December 31st

Read More »

MIPS SAFER Guide Requirement for 2022

In performance year (PY) 2022, the Centers for Medicare & Medicaid Services (CMS) is requiring Merit-based Incentive Payment System (MIPS) eligible clinicians to attest to whether or not they have completed their self-assessment for the High Priority Practices Safety Assurance Factors for EHR Resilience (SAFER) Guides measure. The SAFER Guides enable healthcare organizations to address electronic health record safety in a variety of areas. At A Glance: 2022 MIPS SAFER Guide Requirements: For 2022, MIPS eligible clinicians are required to attest “yes” or “no” to completing an annual self-assessment using only the High Priority Practices guide to satisfy the requirement. Attesting “yes” signifies a participant has completed the annual self-assessment. Attesting “no” signifies a participant has not

Read More »
EyeMD EMR Named 2024 Best In KLAS: Ambulatory **Ophthalmology** EMR

EyeMD EMR Named 2024 Best In KLAS: Ambulatory **Ophthalmology** EMR
More Information More Information
More Information More Information