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Performant’s investment marks the next step in EyeMD EMR’s growth journey, supporting the Company as it continues to expand its platform and deepen its focus on serving ophthalmologists. EyeMD EMR’s leadership team will remain at the helm, committed to driving the mission of innovating and providing specialty-focused solutions.

“EyeMD EMR was founded with a singular focus to serve ophthalmologists with software designed specifically for their needs,” said Abdiel Marin, Founder and CEO of EyeMD EMR. “This founding vision continues to guide us, and in Performant, we have found a partner who not only shares our mission but also aligns with our vision. Their track record of scaling businesses and their alignment with our vision made this a natural fit, and we are thrilled and excited to partner with Performant to accelerate growth and innovations, providing even greater value to our customers.“

“Ophthalmology is a field with evolving and increasingly complex needs. This investment will advance our core offerings, including EMR, PM, Axon patient engagement, and RCM services, while also allowing us to stay at the forefront of innovations. We are excited to work with Performant to expand the capabilities of our platform while continuing to deliver best-in-class customer support,” said Gus Savloff, Chief Growth Officer of EyeMD EMR.

“We are incredibly excited about the future and look forward to collaborating with Performant to further enhance our technical platforms. Our continued focus is on building tools that reduce practices’ administrative burdens while maximizing reimbursement, ultimately simplifying workflows for ophthalmologists so they can concentrate on delivering exceptional patient care,” said Jessica Marin, President of Abillifeye, the RCM and billing division of EyeMD EMR.

“We couldn’t be more excited to join forces with EyeMD EMR,” said Michael Ciaglia, Partner at Performant Capital. “This investment underscores our commitment to partnering with dynamic and mission-critical companies for whom Performant’s unique blend of operational, technology, and investing expertise can unlock significant growth. As the leading EMR built exclusively for ophthalmologists, their unwavering commitment to the specialty and the strength of their purpose-built platform make them a truly special company, and we’re excited to work together and support the next chapter of growth and success.”

“At Performant, we look to back teams solving important problems with focus and clarity,” said James Won, Vice President at Performant Capital. “EyeMD EMR has done exactly that, developing a solution tailored to the unique clinical and operational needs of eye care professionals. We’re thrilled to partner with the team, and we look forward to investing even more in product innovation, user experience, and workflow efficiency to continue enabling our customers to deliver exceptional patient outcomes.”

Founded in 2009, EyeMD EMR was built from the ground up in collaboration with practicing, board-certified ophthalmologists, ensuring every element of the platform reflects the real-world clinical and workflow needs of the specialty. This strong alignment with the needs of eye care providers earned the Company the 2024 Best in KLAS Award for Ophthalmology EMR, further validating the strength of its core EMR platform and its broader suite of solutions, including the Company’s practice management and patient engagement software, and revenue cycle management and billing services.

The EyeMD EMR leadership team, in partnership with Performant Capital, is committed to setting a new standard of excellence in ophthalmology technology and advancing the future of care for eye care professionals and their patients.

About EyeMD EMR
EyeMD EMR specializes in developing and supplying electronic medical records software for ophthalmologists and related sub-specialties, including retina, cornea, pediatric ophthalmology, and glaucoma. The company’s solutions, which include practice management, patient engagement, image management, and RCM and billing services are designed to streamline clinical documentation workflows and improve daily practice efficiencies for eye care professionals. More information about EyeMD EMR can be found at www.eyemdemr.com.

About Performant Capital
Performant Capital is a Chicago-based private equity firm focused on investments in technology-driven companies. Performant acquires businesses across SaaS, technology-enabled services, and data intelligence products and services. With over 50 years of collective investing and operating experience in these sectors, Performant’s principals seek opportunities where its depth of investing, operating expertise, and partner network can materially impact performance. More information about Performant Capital can be found at www.performantcapital.com.

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Tailored Solutions for Eyecare Professionals

AXON is part of a comprehensive suite of solutions crafted specifically for eyecare professionals (ECPs). EyeMD EMR’s software suite focuses on three core areas:

• Clinical Efficiency: Customizable templates and workflows within the EMR for Ophthalmology empower clinicians to provide personalized care efficiently.
• Administrative Excellence: Practice Management (PM) software simplifies real-time claims tracking and appointment scheduling.
• Patient Satisfaction: AXON fosters improved patient engagement through intuitive, user-friendly features.

Complementary tools like AbillifEye, EyeMD EMR’s rebranded billing service, ensure near-perfect accuracy in claims processing. The Hybrid Technology and High-Resolution Image Management further optimize practice operations, delivering real-time performance and seamless integration.

Real-World Success with AXON

The impact of AXON and EyeMD EMR‘s integrated solutions has been significant across ophthalmology practices.

• Kumar Eye Institute: Leveraging AXON and integrated billing services, the practice reduced errors, expedited claims, and enhanced overall patient satisfaction.
• Fraser Eye Center: Dr. Mahdi Basha highlighted how AXON improved patient engagement and streamlined workflows, elevating care quality.

These real-world success stories underscore AXON’s transformative role in modern ophthalmology.

Recognized Excellence in Ophthalmology

EyeMD EMR’s dedication to innovation and user-focused design has not gone unnoticed. In 2024, the platform received the prestigious Best in KLAS Award for Ophthalmology EMR, solidifying its reputation as a leader in the field.

Why Choose EyeMD EMR’s AXON?

With its ability to enhance operational efficiency, optimize patient engagement, and support superior care delivery, AXON is revolutionizing ophthalmology practices. Whether you run a small clinic or a large ophthalmology center, EyeMD EMR offers tailored solutions to meet your needs.

Discover the Difference: Explore more about AXON Patient Engagement System and its impact on practices nationwide in the original article on Eyes on Eyecare.

Hear how we impact your Practice

“Talk more about that clinical practice impact.
Dr. Basha noted that, for his practice, patient intake is a major time consumer.
“It’s very redundant and slow, and it’s of no benefit to anybody—patient or administrative staff,” he said.
Enter in AXON: The system streamlines patient intake by allowing patients to input their demographic and medical history, digital consent forms, and other pre-check-in tasks prior to arriving for their clinical visit.
“It makes everybody’s life easier because you know exactly what the patient wants,” Dr. Basha said. “And oftentimes, when we do the intake form in the office, patients feel rushed because you’re giving them 10 minutes, and then they’re being called in, and they’re not ready.”
By using AXON: “This gives the patient time to do things at their own pace.”
And in terms of workflow efficiencies?
Dr. Basha noted that, in most clinical practices, patient intake forms are completely different from an EMR’s actual workflow system.
“This brings the two together, so what the patient is being asked in the form is a 1:1 match to the EMR,” he said.
As a bonus: Customization options are available for clinicians to ensure this matchup is exact.
Now I have to ask: Why should ECPs consider switching to this EMR?
“Switching systems is a nightmare,” Dr. Basha said.
However, compared to other platforms that typically look to monetize their systems and generate maximum profit, he noted that EyeMD EMR considers the provider. “It has a completely different feel than with other platforms, where you can tell you’re just a number,” Dr. Basha said. “And that’s what attracted our practice to EyeMD EMR.”
For example: He noted that the company routinely asks for user feedback on their platforms and are available to discuss with ECPs how to enhance the offerings.
“They’re putting the doctor first and then figuring out how to make money off of it,” Dr. Basha said. “

Eyes on Eyecare, Alex Delaney-Gesing

Keywords: AXON Patient Engagement System, EyeMD EMR, ophthalmology EMR, patient engagement, 2024 AAO meeting, ophthalmology software solutions, Best in KLAS Award, eyecare professionals, claims processing, hybrid technology.

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Axon builds on the functionality of previous generation systems by leveraging clinical insights to drive patient communication automation. Patient captured images and clinical data are leveraged to create workflow efficiencies for the practice. Business communication platform-inspired patient interactions increase patient satisfaction and open the door for dialogue not previously possible in a traditional healthcare setting.

“Everybody wins with Axon,” said EyeMD EMR CEO Abdiel Marin. “The patient wins by being given an opportunity to enter and review clinical facts in a more comfortable setting and being better informed of care options that are available to them. Caregivers win by not having to worry if their loved one can get through the intake process when they cannot take time off work. Clinicians win by having additional patient communication options, significantly reducing time-consuming data entry, and being prompted with patient-reviewed data corrections. Administrative staff win by not being overwhelmed with the seemingly endless amounts of paperwork and complicated processes. Axon delivers on all five goals set by the HITECH Act,” Marin added.

“We’ve examined a variety of patient engagement concepts over the years – paying specific attention to what has worked and what has failed. Third-party systems are limited in their ability to leverage discrete clinical data. Many “built-in” solutions are simply third-party systems that were acquired and integrated. Our system was designed from the ground up as a solution for EyeMD EMR,” said Blake Dorion, Axon Product Manager.

“Integrating Axon patient engagement into our suite of products will disrupt the current market and forever change how eye care is delivered. We are reshaping how physicians interact with their patients. The introduction of the Axon Patient Engagement system is highly anticipated. We are confident it will drive substantial growth and solidify our position as the gold standard in eye care,” said Gus Savloff, CGO.

For more information on Axon Patient Engagement, visit booth #833 at AAO 2023, in San Francisco.

About EyeMD EMR Healthcare Systems, Inc.

EyeMD EMR offers innovative clinical software solutions designed specifically for eye care that create healthcare efficiencies, increase patient satisfaction, and improve quality of care. EyeMD EMR has achieved unprecedented levels of EHR user satisfaction corroborated by user satisfaction surveys performed by KLAS research and physician associations including AAO/AAOE, and ASCRS/ASOA. EyeMD EMR is a distinguished 3-time honoree of the prestigious “America’s Fastest Growing Companies” award by Inc. 5000. For more information, visit www.eyemdemr.com or call (877) 2 EYE EMR.

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The Edge Computing Service is a feature of EyeMD EMR’s Fog Architecture that allows remote offices to securely experience real-time imaging and document performance without requiring an on premise imaging/data server or VPN. “Edge Computing is yet another exclusive revolutionary technology that we have introduced into the space in order to meet the demands of high-volume ophthalmology clinics.”, said Abdiel Marin, CEO of EyeMD EMR. “This coupled with other exclusive technologies like our Fog Architecture and Server Sync provide solutions that browser-based systems simply cannot offer.”

Edge computing increases provider productivity by overcoming imaging performance issues caused by internet bandwidth limitations. High-resolution images from devices like a fundus cameras and widefield OCT are stored and displayed instantly regardless of whether the data is hosted on premise, in a remote office, with a 3rd party hosting provider, or on the cloud.

“The introduction of this technology is a game-changer.” said EyeMD EMR Vice President of Sales Gus Savloff. “We now have a comprehensive solution for any type of practice. Browser-based solutions are not a one size fits all solution. Many practices are still not comfortable having all of their critical data in the possession of a single vendor. Other mission critical practices cannot absorb the performance issues and risk of outages inherent with browser-based solutions. We are able to deliver a solution that addresses the needs of all practices, no matter how big or small, or how they feel about the cloud.”

Those attending the show can visit EyeMD EMR at booth #1923 during exhibit hours to learn more about this exciting technology and the role it plays within EyeMD EMR’s overall Fog Architecture.

About EyeMD EMR: EyeMD EMR is an ophthalmology-specific clinical software solution. Founded in 2009, the company offers all-in-one solutions that include EMR, PM & ophthalmic PACS functionality; DICOM image management, one-click coding, ShareCloud, automated workflows, on-the-fly customizations, unlimited training and support, fog technology, MIPS support, and no cost integrations. With a 100% U.S.-based staff, the privately-owned and debt-free EyeMD EMR has achieved unprecedented levels of EHR user satisfaction. It was top-rated by KLAS, a research and insights firm, in 2019, and consistent high user satisfaction was reported on multiple user satisfaction surveys performed by both AAO and ASCRS. EyeMD EMR was named one of “America’s Fastest Growing Companies” by Inc. 5000 in 2014, 2015 and 2016. For more information, visit www.eyemdemr.com or call (877) 2 EYE EMR.

About ASCRS: ASCRS empowers Anterior Segment Surgeons to improve the vision, outcomes and quality of life for their patients through innovative approaches to Education, Advocacy and Philanthropy. This meeting, focused on therapeutic, surgical, and administrative topics directly relevant to ASCRS and ASOA members, offers symposia, lectures, workshops, sessions, courses, and skills transfer labs to help anterior segment surgeons, practice managers and administrators, technicians and nurses maintain and refine their clinical and administrative skills. For more information, please call (703) 591-2220 or visit https://annualmeeting.ascrs.org/.
For more information, visit www.eyemdemr.com or call (877) 2 EYE EMR.

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EyeMD EMR 2.0 now includes EMR, PM and PACS functionality in one streamlined offering. EyeMD EMR Practice Management is a fully integrated billing and real-time claims management system that highly automates accounts receivables management, while producing extensive reports to help ophthalmologists better manage their practices. Built-in clearing house & workflow automation functionality sets it apart from other PM options.

“Our comprehensive EMR system coupled with our unrivaled customer support has significantly raised our customer expectations. EyeMD EMR Practice Management, coupled with the unrivaled customer service for which EyeMD EMR is known for, provides practices with a comprehensive, ophthalmology-driven, all-in-one solution that increases productivity and automates critical daily functions. Our PM solution gives our customers an option that lives up to our reputation,” said EyeMD EMR President and CEO Abdiel Marin.

The 2.0 EMR software leverages fog-based technology that future-proofs ophthalmology practices by easily scaling as the practice’s needs evolve. Boasting real-time performance, it combines the benefits of client/server and the cloud into a single platform that allows ophthalmology practices the ability to easily access their system from anywhere, while allowing them the freedom of choosing their hosting architecture. Customers also have the ability to work through an internet outage uninterrupted.

“Once a user experiences fog-based technology, they wonder how they ever lived without it,” said Mr. Marin. The new release also includes dramatic usability enhancements that were influenced by over 10 years of aggregated user feedback. EyeMD EMR 2.0 provides unmatched usability and performance.

Included at no additional cost, the EyeMD EMR PACS module ― embedded within the EMR system ― provides high-end functionality such as native OCT tomography rendering, high-resolution image manipulation, and DICOM compatible workflows without the need for dedicated on-premise image servers typically required by competing systems. EyeMD EMR proudly provides a hospital-grade ophthalmic imaging solution to maximize productivity, without sacrificing image quality, usability, or efficiency.

Ultimately, EyeMD EMR Healthcare Systems, Inc. remains committed to providing solutions that best fit the individual practice’s unique needs. In doing so, EyeMD EMR continues to support no-cost integrations with other PM solutions, based on practice preference. “Although I’m certain many practices will appreciate an all-in-one solution, many practices are happy with their current PM and have no desire to change it. We stand behind customers that desire to tailor a best of breed solution for their practice,” said Mr. Marin.

“EyeMD EMR has enjoyed over a decade of strong PM partner relationships that have been of great value to us as a company and to our clients,” said EyeMD EMR Vice President of Sales Gus Savloff. “Despite our new all-in-one offering, we will continue to honor and grow these relationships, because we believe every practice should retain the flexibility to decide what works best for them.”

About EyeMD EMR: EyeMD EMR is an ophthalmology-specific clinical software solution. Officially launched in 2009, the company continues to grow with more than 12,000 users, more than 2,000 ophthalmologists and optometrists, and more than 600 clients, both domestic and international. Its offerings of ophthalmology-driven, all-in-one solutions include EMR, PM & ophthalmic PACS functionality; DICOM image management, one-click coding, ShareCloud, automated workflows, on-the-fly customizations, unlimited training and support, fog technology, MIPS support, and no cost integrations.

With a 100% U.S.-based staff, the privately-owned and debt-free EyeMD EMR is increasing its domestic and international footprint with new software and services. It was top-rated by KLAS, a research and insights firm, in 2019. EyeMD EMR was named one of “America’s Fastest Growing Companies” by Inc. 5000 in 2014, 2015 and 2016.

For more information, visit www.eyemdemr.com or call (877) 2 EYE EMR.

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“EyeMD EMR 2.0 is the result of years of research and development,” says Abdiel Marin, the CEO of EyeMD EMR. “Our current EMR product has an excellent reputation in the space, but we never stand still. We analyzed all of the user feedback we have collected over the years and used that feedback to greatly enhance the look, performance, usability, and feature set of EyeMD EMR. What we are most excited about is the architecture it was built on.” The company built its newest release on a Fog Computing Architecture—an emerging technology that they believe “will permanently disrupt the market.”

Traditional EMR systems are either based on a Client/Server or Cloud/Browser-Based architecture. Both have their advantages and disadvantages. “Practices often have a hard time discerning which type of platform is right for them,” says Gus Savloff, VP of Sales & Business Development at EyeMD EMR. “They are forced to choose between 2 radically different types of systems that they may not fully understand. Fog Computing merges the benefits of both types of systems in a single platform that is designed to adapt to the changing needs of ophthalmic practices.” He goes on to say, “It settles the debate over which platform is a better fit for ophthalmic practices and takes the fear out of making an architectural decision that will remain for the life of the practice.”

“EyeMD EMR 2.0’s usability enhancements will result in dramatically increased productivity and user satisfaction. The product looks great too!” says Blake Dorion, EMR Product Manager at EyeMD EMR. “EMR’s have long promised to enhance clinical outcomes, but research shows that they have largely failed to deliver.  The new release is the next milestone of our product roadmap, but it is only the beginning. It will serve as the foundation for future versions that are already planned to incorporate technological innovations that will change ophthalmic care as we know it.”

The Bonita Springs, Fla.-based EyeMD EMR Healthcare Systems is already one of the fastest-growing companies in the U.S., earning a spot on the coveted Inc. 5000 list of companies three years in a row. “We believe the release of the new version will continue to sustain our hyper-growth for years to come,” says Mr. Marin.

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The acquisition reflects the company’s strategy for accelerated growth by staying well ahead of the curve and providing the best customer experience possible explains Mr. Marin. “It gives us opportunities to reach practices that are not already using EyeMD EMR to help them improve efficiencies and achieve superior workflows between their practice and their surgery centers.

“The acquisition gives us access to intellectual property that would otherwise only be obtained through years of hands-on experience,” Marin added. “As we evaluated our many options for providing solutions for ASC, it became clear this product featured concepts that are well ahead of any solution on the market and would serve as an excellent foundation for us to build on.”

The Bonita Springs, Fla.-based EyeMD EMR Healthcare Systems is already one of the fastest-growing companies in the U.S., earning a spot on the coveted Inc. 5000 list of companies for the third year in a row in 2016. “We believe this strategic acquisition positions us well to continue our hyper-growth,” says Mr. Marin.
About EyeMD EMR Healthcare Systems, Inc.

EyeMD EMR Healthcare Systems specializes in developing and supplying electronic medical records software for ophthalmologists and related sub-specialties, including retina, cornea, pediatric ophthalmology and glaucoma. Ophthalmologists across the U.S. and around the world use EyeMD EMR software to improve electronic clinical documentation workflows and daily practice efficiencies. For more information or to request a live demonstration, visit www.eyemdemr.com or call 877-239-3367.

Media contact: Gus Savloff, VP of Sales EyeMD EMR Healthcare Systems 877-239-3367

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EyeMD EMR Healthcare Systems is nationally recognized as a leading provider of electronic medical records software solely designed for eye care professionals. The company has been heralded among the fastest growing private companies in America. Testimonial Tree simplifies the collection of patient feedback, online reviews, and testimonials. The platform helps physicians gain control of their online reputation and visibility on search engines and social media networks. By working together, both companies are offering a resource that enables healthcare professionals to successfully grow their practices.

As EyeMD EMR Healthcare Systems President Abdiel Marin affirms, “While we have many clients using our electronic medical record software to support their clinical operations, we believe the solution from Testimonial Tree will not only help enrich the potential for new patients but also be helpful in enhancing existing patient relationships.” The integration will essentially allow doctors to more easily (and automatically) send requests for feedback/surveys to patients after appointments at relevant points of care. It enables doctors to quickly garner feedback from patients in a process that is fast, inexpensive, effective and automated. It also allows patients the opportunity to easily share that feedback with their friends and family through various social media outlets including Facebook, LinkedIn, and others.

Mr. Marin further indicates that the Testimonial Tree service can be used as Clinical Practice Improvement Activity for the Merit Based Incentive Payment System (MIPS) recently adopted by law. MIPS is a Medicare/Government program that influences how Medicare providers are reimbursed for the services they perform. The program establishes both penalties and incentives to encourage providers to offer quality services. “Just as we are concerned with providing quality services to support this segment of the healthcare industry, we know professionals are likewise concerned with offering quality services to their patients. We’re honored to provide a tool that allows them to more effectively gain insight on patient experiences, as well as means for patients to efficiently recommend a quality doctor to all their friends and family,” says Mr. Marin.

Testimonial Tree’s Founder and CEO Jason Dolle has long been a proponent of harnessing the benefits that come from positive customer referrals. As Dolle says, “For an Ophthalmology practice, our tool provides the means of letting new patients better understand the quality of the services fulfilled based on the experiences of existing patients. At the same time, it helps existing patients better realize how much the Doctor values their feedback. It also helps staff acquire a better understanding of how their efforts make a difference in the lives of their patients. That’s a lot of service coming from one simple tool which we integrate with a company’s website,” explains Dolle.

Though initially rooted in services to the real estate industry, Testimonial Tree has rapidly branched into a range of industries, including insurance providers, mortgage institutions, and veterinary service providers. Dolle indicates the relationship with eye doctors may prove to ultimately resonate with other healthcare practitioners. “Healthcare providers are often so busy serving their patients, they don’t have the time or systems in place to rapidly glean an understanding of how their patients feel about their services,” says Dolle.

“Our solution is ultimately helping businesses harness advantages that come from having happy customers. It’s proven productive in driving new business as well as reputation management, which is something no one should take for granted. We’re also seeing how the wide sharing of positive customer referrals can be more effective, and certainly more affordable, than conventional advertising in mass media, especially when considering how our solution integrates with social media.” Dolle says that while the new relationship with EyeMD EMR Healthcare Systems offers Testimonial Tree greater access into the healthcare industry, it will also provide a greater evidentiary platform for demonstrating how medical practices can better profit from positive referrals. “We’re grateful for the confidence EyeMD EMR Healthcare Systems has entrusted in our company, and we especially appreciate the ability to serve the staff and patients of so many eye care professionals,” says Dolle.

“Our mission at Testimonial Tree has always been about helping businesses better capture and communicate quality customer interactions for increased success. It’s humbling to see us increasingly making a difference in Healthcare services too.”

About Testimonial Tree, Inc.

Testimonial Tree is the leader in testimonial management software. Professionals trust Testimonial Tree to help them gather feedback about customer experiences through 5-star ratings, satisfaction surveys, and customer reviews. Our platform empowers your clients to share word-of-mouth recommendations on social media networks and syndicate testimonials on your own website as well as popular 3rd party review websites. We help you take control of your reputation online, build trusted client relationships and increase brand loyalty. To learn more please contact us by phone: (239) 424-9018, email: info@TestimonialTree.com or visit our website: http://get.TestimonialTree.com/eyemd emr/

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